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iPECS Clickcall

Make dialling simpler with an easy-to-use click-to-dial application. No need to copy and paste, just click and drag a number on your PC to dial from your desk phone.

Make dialing a breeze

Easily click-to-dial phone numbers from any Windows application. All you need to do is highlight the number on your PC and click-to-call. The call is then placed through your iPECS desk phone or Unified Communications application. It couldn’t be simpler.

Boost productivity

iPECS ClickCall can boost the productivity of your team by reducing mistakes when dialing numbers. It allows your team to work faster by removing the need for them to read and memorize phone numbers manually. It’s a lightweight application that has a big impact.

Save time and money

A cost-effective way to support your team’s workflow. The click-to-dial application will save your team members time when placing calls through their PCs. Easily install on any Windows computer without the need to setup a dedicated server.

Key Features

• Phone book and directory search

• Caller information displaying incoming call types including internal, external and recall.

• Wait time and priority-based call handling

• Call park, paging and e-mail for multi-purpose call handling

• Night service or emergency mode

• Manual trunk selection for urgent outgoing calls

• Easy conference setup

• Call recording

• Presence monitoring for all devices including phones and clients

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iPECS Attendant

The perfect communication application for receptionists. Get your calls to where they need to be. Manage calls with a window- based app  that integrates with other tools and enhances efficiency.

Handle calls easily

Enjoy ease of use with call pop-ups on screen. Route calls with a PC with no need to switch between phone and computer. See who’s available at a glance with real-time presence settings. Enjoy intuitive drag and drop call functions. Call handling has never been easier.

Boost productivity

Monitor and improve performance with comprehensive statistics for each operator. View the number and duration of all calls handled. Check statistics against call type and other agent activities to get a detailed understanding of business efficiency and areas of improvement.

Speed up everyday processes

Streamline customer-focused operations and boost efficiency with no compromise on quality. Use as a fully featured hotel property management system (PMS). Also, integrate with your CRM or database, to accelerate your customer service.

ll volume, queuing and all other call-handling needs with a customizable, intuitive interface.

Key Features

• Phone book and directory search

• Caller information displaying incoming call types including internal, external and recall.

• Wait time and priority-based call handling

• Call park, paging and e-mail for multi-purpose call handling

• Night service or emergency mode

• Manual trunk selection for urgent outgoing calls

• Easy conference setup

• Call recording

• Presence monitoring for all devices including phones and clients

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iPECS UCS

The UC application that empowers mobility, no matter the location of your phone system. Fully compatible with the iPECS eMG series and iPECS UCP.

Work smarter

Benefit from richly featured communication and collaboration tools that streamline your organization. Use video conferencing to connect better with colleagues and clients. Collaborate seamlessly using multiple teamwork features. The transformational possibilities of UC are endless.

Be flexible, be mobile

Embrace an increasingly dynamic world with mobility tools that make it easy to work from anywhere. Power up any device with the function of a desk phone or PC so that you can take the office with you wherever you travel.

Save cost

Take advantage of the limitless cost-saving opportunities offered by UC. Start saving immediately with a UC solution that doesn’t need any hardware b

Key Features

• Integrated presence

• Instant messaging, SMS and Note

• Voice and video calling

• Voice and video conferencing

• Single and multi log-in by user license

• Click-to-call

• Call control

• Visual voicemail with intuitive UI

• MS Outlook synchronization

• MS Exchange Server integration

• Organization chart

• Supports multiple call servers

• Client virtualization

• Active Directory-based single sign-on

• CRM integration

eyond your existing phones and PCs. Benefit from the ongoing increases in productivity and efficiency, reducing capital expenditure and operational expense as you go.

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