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AVD Communications Privacy Policy

 Privacy Policy

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We respect your privacy

  • AVD Communications Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

  • “Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

  • AVD Communications Pty Ltd collects and stores personal information from you when you register to use our services, use our services, contact the AVD Communications support team and visit our website.
    AVD Communications Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

  • By using our services and accessing our website, you consent to the terms of this Policy and agree to be bound by it.

  • AVD Communications Pty Ltd collects your personal information so that we can provide you with services and any related services you may request. In doing so, AVD Communications may use the personal information we have collected from you for purposes related to the services we provide, including but not limited to, verifying your identity, administering a service, notifying you of new or changed services offered, carrying out marketing or training, assisting with the resolution of technical supports issues or other issues related to the services we provide, complying with laws and regulations in application jurisdictions, and to communicate with you.

  • You may provide information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys/promotions, provide financial or credit card information including proof of identification, or communicate with our customer support.

  • Additionally, we may also collect any other information you provide while interacting with us.

  • AVD Communications Pty Ltd may receive personal information from you about others. Through the use of our services, AVD Communications Pty Ltd may also collect information from you about someone else. If you provide AVD Communications with personal information about someone else, you must ensure that you are authorised to disclose that information to AVD Communications and that, without AVD Communications taking any further steps required by applicable data protection or privacy laws, AVD Communications may collect, use and disclose such information for the purposes described in this Privacy Policy. This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy; including the fact that their personal information is being collected, the purposes for which it is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, AVD Communication’s identity and how to contact AVD Communications.

  • How we collect your personal information
    AVD Communications Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

  • You can always choose not to provide your personal information to AVD Communications Pty Ltd but it may mean we are unable to provide you with our services.

  • Use of your personal information
    AVD Communications Pty Ltd may use personal information collected from you to provide you with information, updates, products, and services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

  • AVD Communications Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

  • By providing your personal information to AVD Communications Pty Ltd, you consent to AVD Communications storing your personal information.

  • Disclosure of your personal information
    We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

  • AVD Communications Pty Ltd will disclose personal information you have provided to us to third parties if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of a service.
    We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

  • We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of AVD Communications Pty Ltd, https://www.avdcomms.com.au, its customers or third parties.
    Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

  • Security of your personal information
    AVD Communications Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

  • The transmission and exchange of information is carried at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

  • We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

  • Access to your personal information
    You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of the information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at contact@avdcomms.com.au.

  • If we are unable to meet your request, we will let you know why. For example, it may be necessary to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.

  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

  • Complaints about privacy

  • If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 426 Magill Road, Kensington Gardens, South Australia, 5068. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

  • Changes to Privacy Policy

  • Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

  • When you visit our website

  • When you come to our website (https://www.avdcomms.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

  • Cookies

  • We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. Those ads may appear on this website or other websites you visit.

  • Third party sites

  • Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorships or endorsement or approval of these websites. Please be aware that AVD Communications Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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Terms of Agreement

AVD Communications Standard Terms of Agreement

​AVD Communications Standard Terms of Agreement

​​1 . Definitions Client – refers to the entity or individual receiving telecommunications solutions, IT solutions, consulting services or any other service or goods provided by AVD Communications Pty Ltd.Supplier – refers to AVD Communications Pty Ltd, except in the context of contracts or agreements made between the Client and Telstra Corporation, in which case Telstra Corporation is the supplier for that purpose.Us – refers to AVD Communications Pty Ltd and Our Personnel.You – the Client.We – AVD Communications Pty Ltd and Our Personnel.Our Personnel – Employees and subcontractors of AVD Communications Pty Ltd.Service/s – refers to advisory, consulting, solutions, security, technical services, and Goods provided by AVD Communications Pty Ltd and refers to delivered, integrated, and supporting solutions provided to the Client, including ongoing maintenance or support.Consulting – refers to the IT/software solutions and telecommunications related consultancy and advisory services provided by AVD Communications Pty Ltd.Software – refers to any software delivered to You or during a project.Goods – refers to any hardware delivered to You or during a project.Standard Labour Rates – the labour fees AVD Communications Pty Ltd charges for its Services as advised by the Supplier.Security Services – means any hardware and software-based security.

2. Scope of Services

2.1   We provide telecommunications products and IT solutions, consulting and technical services as specified in a mutually agreed proposal and/or at the request of the Client on an ad-hoc basic. Where there is no mutually agreed proposal, We will provide Services to a Client at our sole discretion. By virtue of engaging AVD Communications Pty Ltd to provide You with Services, You accept our Standard Terms of Agreement as outlined in this document

.3. Fees and Payment

3.1  The Client will pay us for all agreed-upon fees for Services rendered.

3.2  Should any Service that is provided by the Supplier not form part of a mutually agreed proposal and the Client requests Services on an ad-hoc basis, the Client will pay the Supplier for the Services provided at the Suppliers’ Standard Labour Rates.

3.3  The Client accepts that by virtue of placing an order or requesting a Service, it accepts AVD Communications Pty Ltd’s payment terms. In the case of a mutually agreed proposal, payment terms, including billing cycles and methods of payment will be defined in the proposal or agreement. Payment terms for Services provided on an ad-hoc basis will be required on a Cash on Delivery basis.

3.4  We may, at our sole discretion, choose to provide Services on account. Should the Supplier choose to extend credit to the Client, the Client must pay each invoice in full by the due date specified in the invoice.

3.5  Late invoicing does not affect the Supplier’s right to payment or the Client’s obligation to pay. Late payment may result in penalties or interest charges. We may also withhold providing further Services and You must indemnify us all against all costs and expenses (including legal expenses) incurred by us in attempting to recover the overdue amount.

3.6  If you fail to pay any amount (in whole or in part) payable in respect of any hardware and/or loan equipment by the time required for payment;Or if you become insolvent (as that term is defined in the Corporations Act 2001);Or any agreement you have with us is terminated, or becomes terminable in our option:a)  We may, without notice to you, enter at any reasonable time any premises where hardware and/or loan equipment is located (or believed by us to be located) and take possession of that hardware and/or loan equipment not paid for and any other hardware and/or loan equipment to the value of the amount owing.b)  Our permission to enter Your premises for that purpose is irrevocable.c)  We are not liable to You in contract, tort or otherwise, for any costs, damages, expenses or losses incurred by You as a result of any action taken by us under this clause, except to the extent that loss is directly and solely caused by our negligent action.

4. Intellectual Property Ownership

4.1  The Client acknowledges and agrees that all intellectual property, including software code, developed during the provision of Services will be owned exclusively by Us. The Client will have a non-exclusive, non-transferable license to use the software and IP solely for the purposes agreed upon.

5. Liability

5.1  Subject to clause

5.2  We are not liable to You for any interruptions or delays in providing Service to you.

5.3  Subject to clause

5.4  nothing in our Standard Terms of Agreement excludes or limits, or has the effect of excluding or limiting, the operation of Australian Consumer Law or any right You may have under Australian Consumer Law

5.6 we accept liability arising from our negligence:​​

If you’d like more information about our services, get in touch today.

(08) 8364 2111

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